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Service Work Policy

Service Work Policy

  • Service Work.  We make every attempt to provide fast, quality service on your bike.  When you leave your bike with us, we treat it as if it was our own bike. We provide FREE estimates on bikes.  An appointment isn't needed unless you want one.  Feel free to call us at 724.266.1111 to schedule your appointment.
  • Thousands of Parts Available In-Stock or Next Day.  We carry many parts in-stock and have next business day delivery for thousands of parts.  Once your service work is completed, we will call, text and/or email you that your bike is ready for pickup.  
  • We work on all bike brands -- old and new.  We may ask you for a non-refundable deposit to cover the parts costs for older bikes.
  • We love to do upgrades on bikes.  We may ask you for a non-refundable deposit to cover the parts costs.
  • All service work completed on your bike, components or gear brought into our Service Dept must be paid for and picked up within 7 days of completion. When you leave your bike for service, you agree to a mechanic's lien.  This lien means that if your bike is not paid for within 30 days, it will be sold to re-coup parts and labor incurred. 
    • After 7 days, all bikes (paid or unpaid) will incur a $5 storage fee per day, per bike. 
    • After 30 days, bikes (paid or unpaid) that have not been picked up will be either donated to a local non-profit community organization or sold to recoup labor and parts charges.
  • Warranty Work.  We are happy to process warranty claims for products purchased through the shop.  We support our brands' warranty policies.  Please see the bike or part manufacturer's website for their warranty policies.
    • Once a warranty request has been submitted and processed, the warranty is considered approved.  If you decline the warranty replacement and the product is already in transit, there will be a 15% re-stocking fee plus the cost of return shipping.  
    • If bicycle and/or part was not purchased from the shop, you must provide a receipt of purchase from an authorized retailer for the bicycle and/or part.  
    • For parts not purchased from our shop and where we are not performing the service work, there will be a $50 labor charge for handling your warranty request.
    • Bicycles purchased at department stores, we do not process warranty or customer service requests for parts.  You will need to call the retailer and/or manufacturer to arrange for warranty replacement or for parts ordering.