Purchase & Return Policy

Bike Purchase Policy

• New Bikes & Used Bikes. Both new Bikes and used Bikes are non-returnable, non-refundable once the bicycle leaves our store. For problems with new bikes, we are happy to handle warranty requests with the bike manufacturer. The bike manufacturer has full discretion on handling bike warranty issues. Used bikes are sold as-is and do not come with a warranty.
• Special Order of New Bikes. We're happy to special order bikes and frame sets. In most cases, we're able to get bikes within 2 business days from the East Coast and 5 business days from the West Coast. All special orders of new bikes will require a non-refundable deposit of 50% of the full purchase price of the bike. The remaining balance must be paid when the bike is ready for pick-up. Special orders of new bikes cannot be refunded or returned.
• Layaways. We do not do layaways. We do offer financing.
• Destination Fees. Due to the increases in cost of shipping, new bikes will incur a shipping charge depending on the bike manufacturer and/or supplier.
• Trade-Ins. We are happy to take your trade-in bike towards a new bike. Only 1 trade-in bicycle per 1 bicycle purchase. We offer both in-store buy-back for older models bikes using BicycleBlueBook.com as a reference guide. Check out our Trade-in Program. We will evaluate your bicycle when you bring it in. We cannot offer trade-in values over the phone, text or email.
• Financing. We also offer financing depending on where you purchase the product. Purchases made through Giant-Bicycles.com use Affirm. Purchases made through our website sweetwaterbicycles.com use PayPal Credit. Purchases made in-store use Anima. Please see one of our Sales staff for more information.
• FREE Inspection. Every new bicycle receives a FREE safety inspection and drivetrain tune within 60 days of purchase. Please bring in your new bicycle within 60 days of purchase. After 60 days of purchase, you will be charged regular labor prices for service work.

Other Purchases

• All other purchases can be returned within 30 days. Special Order parts may incur additional return shipping fees to return to distributor or manufacturer.

If you have any questions, please feel free to speak with any of the Sales, Service or Management Staff by calling us at 724-266-1111. Your business keeps us the shop here and local people employed. Thank you for supporting your local bike shop!